Privacy Policy

Privacy Policy

Dr. Sunil Malhotra Diagnostic Centre Private Limited (DSMDC) is committed to protecting the privacy, security, and confidentiality of personal, medical, and business information shared with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access our website, utilize our AI-enabled Radiology-as-a-Service (RaaS), or interact with our RIS-PACS platform and associated healthcare services. By accessing our website or using our services, you consent to the collection and processing of information as described in this Privacy Policy.

1. Information We Collect

DSMDC may collect personal, medical, technical, and business information directly from users, partner hospitals, diagnostic centres, or automatically through the use of our digital platforms.

• Partner & Client Information including organization details, contact information, billing information, service agreements, and communication records.
• Patient diagnostic information including CT, MRI, X-Ray, Ultrasound, DICOM images, clinical history, medical transcription, and associated healthcare records received through partner healthcare facilities.
• Technical information such as browser type, device information, IP address, cookies, usage statistics, and website analytics.

2. How We Use Your Information

The information collected by DSMDC is used solely for legitimate healthcare, operational, technical, and legal purposes.

• To provide AI-assisted diagnostic workflows, tele-radiology services, and structured reporting.
• To maintain, secure, and optimize our RIS-PACS infrastructure.
• To improve diagnostic quality, system performance, and patient care.
• To manage service agreements, customer support, billing, and communication with partner hospitals.
• To comply with healthcare regulations, legal obligations, and government requirements.

3. Data Protection & Security

DSMDC implements strong administrative, technical, and physical safeguards to protect sensitive healthcare information from unauthorized access, loss, misuse, or disclosure.

• Industry-standard encryption is used to secure diagnostic data during transmission and storage.
• Access to patient information is strictly limited to authorized radiologists, medical professionals, and technical personnel.
• Security measures are regularly monitored, updated, and reviewed to maintain confidentiality and integrity of healthcare information.
• DSMDC follows applicable healthcare technology standards and Indian data protection regulations for managing medical information.

4. Data Sharing & Third-Party Disclosure

DSMDC respects the confidentiality of patient and partner information. We do not sell, rent, or trade personal or medical data. Information is shared only where necessary to provide healthcare services, maintain platform functionality, or comply with legal obligations.

• Diagnostic information may be securely shared with our authorized network of qualified radiologists and specialist consultants solely for interpretation and reporting purposes.
• We may engage trusted cloud hosting providers, IT infrastructure partners, and medical transcription service providers operating under strict confidentiality agreements.
• Information may be disclosed to government authorities, courts, or regulatory agencies when required by applicable law, healthcare regulations, public health requirements, or legal proceedings.
• Any third-party service provider engaged by DSMDC is required to implement appropriate technical and organizational measures to safeguard confidential information.

5. Data Retention

DSMDC retains patient diagnostic images, reports, medical records, and related healthcare information only for the duration required under applicable Indian healthcare regulations, medical record retention standards, and contractual agreements with hospitals and diagnostic centres.

After the applicable retention period expires, information may be securely archived or permanently deleted in accordance with legal, regulatory, and operational requirements.

6. Your Rights

Depending on applicable laws and your relationship with DSMDC, you may have the following rights regarding your personal information.

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for specific data processing activities where applicable.
• Raise questions or complaints regarding the processing of your personal information.

Contact Information

For questions regarding this Privacy Policy or our data protection practices, please contact us.

Privacy Notice

DSMDC continuously reviews and updates its privacy practices to ensure compliance with applicable healthcare regulations and evolving technology standards. By continuing to access or use our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.